The platform

Eleven modules that all know about each other.

A booking changes the housekeeping board, the owner statement, and the pace report at the same time, because they're the same system — not four that sync overnight.

Front of house

Taking and keeping bookings

Reservations

A unit-by-date grid you drag across to create a booking or a hold
The same board flips to rates — drag a rectangle to set price and minimum stay in bulk
Holds with an expiry date and time that release themselves
Folios, charges, payments, deposits, upsells, documents, and full history per reservation
Spreadsheet import with a preview step and a job history of what landed

Front Desk

Check-in and check-out by name, confirmation number, or unit code
Arrivals, departures, stayovers, and a daily operations sheet
Booking correspondence generated for a date range and sent from a template

Guest Portal

Guests sign in with their reservation number, last name, and an emailed code
Card on file, saved securely with the card never touching our servers
Receipts and scheduled payments in the guest’s own login

Revenue

Deciding what a night is worth

Rates

Bulk rate editing across units and date ranges, with import and export
Seasons, custom seasons, allowed check-in and check-out days, default minimum stays
Six kinds of discount — rate rules, coupons, coupon codes, last-minute deals, groups, promotions
The best available offer applies automatically; you decide which may stack
Length-of-stay pricing, and an audit log of every price change with who made it

Performance

Rent, bookings, nights, occupancy, ADR, and RevPAR over a calendar or rolling year
Booking pace measured against the same point in last year’s booking curve, not the same calendar date
A per-unit pace table showing which units are behind while you can still price them
Export to Excel

Operations

Turning the units over

Housekeeping

A daily task board grouped into next-guest and departure cleans
Turnover schedules generated from reservations by activity type
A live unit status board, with status names and workflow you define
An activities ledger tying hours and payable amounts to journal entries

Service

Ticket queue filtered by status, priority, and unit
Recurring work orders that regenerate on their own schedule
Multi-unit bills split across owners, charged now, later, or repeating
Vendor payouts showing what is owed to whom, split by check or ACH

Units

Eighteen tabs per unit — details, management terms, location, photos, amenities, check-in, health and safety, lockoffs, and more
Business defaults inherited by every unit, overridable on any single property
Smart-lock device mapping, utility and HOA accounts, and custom fields

Relationships

Owners, guests, and everyone else

Contacts

One directory, filtered into owners, housekeepers, vendors, and booking agents
Owner contracts with multiple units and multi-signer e-signature
Payment details encrypted at rest, with every reveal written to an access log

Owner Portal

Income and expenses year to date against last year, plus upcoming occupancy
Statements with expandable line items, work orders, calendar, and messages
Owners book their own unit, with the cleaning fee handled the way you decide

Communications

Templates with merge tags for essentially every field on a reservation, unit, or contact
Native e-signature with multi-signer support — signature, initials, date, text, and checkbox fields
Guest guides, guest and owner blasts, and scheduled or condition-triggered sends
Gap emails that offer a guest the open night before or after their stay, and never fire on a back-to-back

Trust accounting gets its own page.

It's the part most systems bolt on, and the part an audit actually looks at.

How the ledger works