EPMS Escalated Property Management Systems Get in touch

The platform

Eleven modules that all know about each other.

A booking changes the housekeeping board, the owner's dashboard, and the pace report at the same time, because they're the same system — not four that sync overnight.

Getting started

We will get you live faster with AI connections!

Your own system

  • Every company gets its own EPMS — its own database, storage and web address — ready in about ten minutes
  • A step-by-step onboarding guide in the built-in help, from business details to go-live
  • Setup screens laid out in the same order as the guide, each stage linked to its how-to
  • A go-live checklist, kept by your EPMS operator, that ticks itself off as the system checks your setup

Bring your data

  • Import units (including Airbnb and Vrbo exports), contacts and reservations from spreadsheets
  • Start from a template; a contacts file is checked the moment you choose it — missing names, bad emails, duplicates — and unknown roles are flagged in the preview
  • Every import previews row by row before anything is saved

Payments

  • Connect your own Stripe account with its keys; EPMS checks them and sets up the webhook for you
  • Payment links by email, with the ways to pay you choose
  • Processing fees set by card type for payments taken with a card on file

Front of house

Taking and keeping bookings

Reservations

  • A unit-by-date grid you click across to create a booking or a hold
  • The same board flips to rates — drag a rectangle to set price and minimum stay in bulk
  • Holds with an expiry date and time that release themselves
  • Folios, charges, payments, deposits, upsells, documents, and full history per reservation
  • Spreadsheet import with a preview step and a job history of what landed

Front Desk

  • Check-in and check-out by name, confirmation number, or unit code
  • Arrivals, departures, stayovers, and a daily operations sheet
  • Booking correspondence generated for a date range and sent from a template

Guest Portal

  • Guests sign in with their reservation number, last name, and an emailed code
  • Card on file, stored encrypted on the guest’s record
  • Receipts in the guest’s own login

Revenue

Deciding what a night is worth

Rates

  • Bulk rate editing across units and date ranges, with import and export
  • Seasons, custom seasons, allowed check-in and check-out days, default minimum stays
  • Six kinds of discount — rate rules, coupons, coupon codes, last-minute deals, groups, promotions
  • The best available offer applies automatically; you decide which may stack
  • Length-of-stay discounts, and an audit log of every nightly price change with who made it

Performance

  • Rent, bookings, nights, occupancy, ADR, and RevPAR over a calendar or rolling year
  • Booking pace measured against the same point in last year’s booking curve, not the same calendar date
  • A pace table of the units furthest behind, while you can still price them
  • Export the calendar-year view to Excel

Operations

Turning the units over

Housekeeping

  • A daily task board grouped into next-guest and departure cleans
  • Turnover schedules generated from reservations by activity type
  • A live unit status board, with status names and workflow you define
  • An activities ledger tying hours and payable amounts to journal entries

Service

  • Ticket queue filtered by status, priority, and unit
  • Recurring work orders that regenerate on their own schedule
  • Multi-unit bills split across owners, charged now, later, or repeating
  • Vendor payouts showing what is owed to whom, split by check or ACH

Units

  • Eighteen tabs per unit — details, management terms, location, photos, amenities, check-in, health and safety, lockoffs, and more
  • Business defaults inherited by every unit, overridable on any single property
  • Smart-lock device mapping, utility and HOA accounts, and custom fields
  • Copy a new unit from an existing one, and record a change of ownership without losing history

Relationships

Owners, guests, and everyone else

Contacts

  • One directory, filtered into owners, housekeepers, vendors, and booking agents
  • Staff logins with roles you define, and two-step login you can require for administrators
  • Owner contracts with multiple units and multi-signer e-signature
  • Payment details encrypted at rest, with every reveal written to an access log

Owner Portal

  • Income and expenses year to date against last year, plus upcoming occupancy
  • Statements to open, print or save, plus work orders, calendar, and messages
  • Owners book their own unit, with the cleaning fee handled the way you decide

Communications

  • Templates with merge tags for essentially every field on a reservation, unit, or contact
  • Native e-signature with multi-signer support — signature, initials, date, text, and checkbox fields
  • Guest guides, guest and owner blasts, and scheduled or condition-triggered sends

Trust accounting gets its own page.

It's the part most systems bolt on, and the part an audit actually looks at.

How the ledger works